4g99 Privacy Policy

4g99 may collect the following types of information from its users. This information is used solely to provide and improve the platform's services smoothly.

1.1 Personal Identity Information

• Full name and date of birth
• Email address
• National ID or passport number (where applicable, for verification purposes)
• Residential address

1.2 Financial Transaction Information

• bKash, Nagad, or Rocket account number (for deposit or withdrawal purposes)
• Transaction history and amounts
• Wallet balance and bonus program information

1.3 Technical Information

• IP address and device type
• Browser type and version
• Cookie and session data
• Activity log data on the platform

4g99 uses collected information only for specific and legitimate purposes. We never use your information for unnecessary or unauthorized purposes. The purposes are described in detail below:

• Account Management and Verification: Information is used to complete the registration process and confirm the user's identity.
• Transaction Processing: Financial information is used to process deposit and withdrawal requests quickly and securely.
• Security and Fraud Prevention: Technical information is analyzed to detect and prevent unauthorized access and fraudulent activity.
• Customer Support: Necessary information is used to provide assistance via live chat or email.
• Service Improvement: Information is used to analyze user experience and improve the quality of the platform.
• Bonuses and Promotional Offers: Information is used to provide relevant offers and bonuses for you.
• Ensuring Responsible Gaming: Information is used to verify your age and monitor gaming behavior to ensure responsible play.

4g99 has adopted the highest security measures to protect users' information. We use SSL encryption technology, which keeps your information completely secure during transmission and receipt.

3.1 Security Measures

• All data transmission is secured through SSL/TLS encryption
• Sensitive information is stored in encrypted form
• Multi-layer verification to prevent unauthorized access to accounts
• Regular security audits and vulnerability testing
• Limited staff data access rights — only authorized personnel can view information

3.2 Data Retention Period

Information is retained for as long as your account is active and for as long as necessary to meet applicable legal obligations. Even after an account is closed, certain information may be retained on the basis of legal requirements.

4g99 does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:

• Payment Processing Services: Information necessary to complete transactions via bKash, Nagad, or Rocket is shared with those institutions. These institutions follow their own privacy policies.
• Legal Obligations: Information may be provided in compliance with the law in response to a court order or a valid request from a government authority.
• Security Agencies: Limited information may be shared with relevant authorities to detect and prevent fraud or illegal activity.
• Technology and Service Partners: Technology service providers essential to operating the platform may access limited information under strict confidentiality agreements.

Outside the cases mentioned above, no information about you will be shared with anyone.

4g99 uses cookies on its website and platform. Cookies are small text files stored in your browser that help improve your experience.

5.1 Types of Cookies

• Essential Cookies: These cookies are necessary to maintain login sessions and ensure the core functionality of the platform.
• Performance Cookies: Used to analyze platform usage and improve service quality.
• Functionality Cookies: These cookies are used to remember your preferences and settings.

5.2 Cookie Control

You can disable cookies by going to your browser settings. However, disabling certain essential cookies may limit some features of the platform.

You have the following rights regarding your information, and 4g99 respects these rights:

• Right to Access Information: You can request a copy of the information we hold about you.
• Right to Correct Information: If any of your information is incorrect or incomplete, contact us to have it corrected.
• Right to Delete Information: In certain circumstances you may request that your personal information be deleted, though some information may need to be retained due to legal obligations.
• Right to Object to Data Processing: In certain cases you may object to the processing of your information.
• Right to Data Portability: You may request to receive your information in a structured, machine-readable format.

If you wish to exercise any of the above rights, please contact our support team.

4g99 is for users aged 21 and above only. We do not knowingly collect any personal information from minors. Age verification is mandatory during the registration process, and if a minor registers, their account is immediately closed and any collected information is deleted.

If you believe that a minor has registered on our platform, please notify our support team immediately.

4g99 may change or update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• The updated policy will be published on the website with the update date.
• A notification will be sent to registered users by email.
• A notice may be displayed on the platform at login.

Continued use of the platform after changes will be taken to mean that you have agreed to the new policy. If you do not agree with a policy change, you may request that your account be closed.

4g99 gives the highest importance to responsible gaming. Information related to your gaming behavior — such as deposit frequency, session length, and loss amounts — is used to ensure responsible gaming. By analyzing this information, we can identify risky gaming behavior and provide assistance to users when needed.

For more information on responsible gaming, visit our Responsible Gaming page.

Data processing by 4g99 is based on the following legal grounds:

• Performance of a Contract: Processing information necessary to fulfill the service agreement with you.
• Legal Obligation: Processing information to comply with applicable laws and regulations.
• Legitimate Interests: Processing information on the basis of legitimate interests in platform security and fraud prevention.
• Consent: Processing information on the basis of your explicit consent for specific purposes.

This privacy policy has been prepared in accordance with applicable data protection laws and regulations of Bangladesh.