🛡️ Safe Gaming Guidelines

4g99 Responsible Gaming — Your safety is our priority

4g99 believes entertainment should always be controlled and safe. With deposit limits, self-exclusion and time-out tools, you can manage your gaming experience with full awareness.

Safe
Gaming

Why is responsible gaming important?

Online gaming is an enjoyable form of entertainment — but it only brings genuine enjoyment when a player knows their limits and plays within them. 4g99 always wants every one of our users to enjoy their time playing in a healthy state of mind, spending their time and money as they choose.

Gambling is never a guaranteed source of income. It is a form of entertainment. If you feel that your gaming habits are affecting other areas of your life, it is better not to delay seeking help. 4g99's responsible gaming tools were built precisely for this reason.

Please note: You must be 21 years of age or older to play at 4g99. This platform is strictly prohibited for minors.

21+

For ages 21 and above only

Minors are strictly prohibited from opening an account or playing any games.

Our Protection Tools

4g99 provides a number of practical tools to help you stay in control of your gaming experience.

Deposit Limit

Set a Deposit Limit

You can set a maximum deposit amount for a specific period (daily, weekly or monthly). Lowering a limit takes effect immediately; increasing a limit is subject to a waiting period.

Self-Exclusion

If you want to take a break from 4g99 for a period of time or permanently, activate self-exclusion. During this period, no new deposits or gameplay will be possible.

Break

Time-Out Feature

If you want to take a short break, use the time-out option. You can temporarily close your account for anywhere from 24 hours up to several weeks.

Loss Limit

Set a Loss Limit

Decide in advance the maximum amount you are willing to lose within a given period. Once the limit is reached, gameplay will stop automatically.

Awareness

Reality Check Reminders

Turn on pop-up notifications to remind you at set intervals how long you have been playing. This helps you stay aware of both your time and your money.

Transaction History

Account and Transaction History

You can view all your deposits, withdrawals and gaming activity from your account at any time. Maintaining transparency is the first step toward responsible gaming.

How to use the tools?

Activate your safety settings in just a few steps.

Log in to your account
Go to the 4g99 Login page and sign in with your username and password.
Go to Account Settings
Find the "Responsible Gaming" section.
Choose the tool you need
Deposit Limit, Time-Out, Self-Exclusion or Loss Limit — activate whichever you need.
Set the limit or duration
Set the amount or time period and confirm. Changes will take effect immediately.
Contact us directly if you need help
Our support team is available 24/7 via live chat or email.

Signs of Problem Gambling

Seek help immediately if you notice any of the following signs:

Repeatedly playing to try to win back money you have lost
Prioritising gaming over family or work
Depositing more money than you can afford
Feeling restless or irritable when you cannot play
Borrowing money or dipping into savings to fund your play
Hiding your gaming from loved ones

Practical tips for healthy gaming

Following these simple habits will keep gaming an enjoyable experience at all times.

Do's

Set a budget before you play and stick to it.
Treat gaming as entertainment, not as a way to earn money.
Take regular breaks; avoid playing when you are tired or stressed.
Set aside your winnings; do not play all of them back.
Prioritise spending time with family and friends.
Contact support directly if you run into any problems.

Don'ts

Do not play under the influence of alcohol or anything else.
Do not try to force back money you have lost.
Do not use money set aside for bills or household expenses to play.
Do not play on credit or borrowed money.
Do not stay up late playing for long stretches at a time.
Do not sit down to play when you are angry or frustrated with others.

Minor Protection Policy

4g99 strictly enforces a policy of preventing anyone under the age of 21 from accessing the platform. Age verification at the time of registration is mandatory.

If you believe a minor in your household may be accessing this site, use parental control software on your device and keep your account login details secure.

If you suspect a minor is using an account, notify our support team immediately — we will act quickly.

21+

For ages 21+

This platform is for users aged 21 and above only. An account cannot be activated without age verification.

Need help? We are always here for you

Do not hesitate to reach out for help with any responsible gaming matter.

24/7 Live Chat Support

At any time, day or night, chat with our Bengali-speaking support team via live chat. Whether it is a gaming concern, setting a limit or self-exclusion — we are here to help with all of it.

Use the live chat button on any page of the site — you will be connected instantly.

Email Support

If you would like to discuss something in detail, contact us by email. Our team will reply as quickly as possible.

[email protected]

Responsible Gaming FAQ

Find answers to the most commonly asked questions here.

Log in to your account and go to the Settings section. Find the "Responsible Gaming" option and select "Deposit Limit". Set your daily, weekly or monthly amount and confirm. Lowering a limit takes effect immediately. If you need help, contact us via live chat.

No, activating self-exclusion keeps your account balance safe. You can withdraw your funds after the exclusion period ends or by contacting support. For more details, reach us via live chat or email.

A time-out is a short break — typically from 24 hours up to a few weeks. Once the set period is over, your account becomes active again automatically. Self-exclusion is longer-term — it can last from several months up to permanently. If you feel it is becoming hard to control your play, self-exclusion is the more suitable option.

The minimum deposit amount at 4g99 is ৳300. This limit applies to all three payment methods — bKash, Nagad and Rocket. As part of responsible gaming, we recommend always depositing within your own budget.

Yes. Talk to a close family member or a trusted friend. Consultation services for mental health support are available in Bangladesh. The 4g99 support team is always ready to provide the necessary guidance.

If any inconsistency is found during age verification, the account is suspended immediately and all transactions are reviewed. 4g99 regularly monitors its age verification process. Protecting minors is our highest priority.